Act for Wildlife is a campaign operated by registered charity The North of England Zoological Society. Registered Charity No. 306077. The same charity which operates Chester Zoo.

Act for Wildlife adheres to the Codes of Fundraising Practice, as established by the Institute of Fundraising and monitored by the Fundraising Regulator.

Donating to Chester Zoo: Our Promise To You

Chester Zoo relies on generous supporters to enable us to grow our vital conservation and research work and allow us to continue dramatically improving the future of endangered species.

We aspire to make our fundraising a fair, responsible and joyous experience for our supporters and we are committed to building and maintaining trust. We want people to feel connected to our work and understand the incredible impact their donations can make.

Donation Refunds and Cancellations

Once a donation has been made, the payment can be cancelled within 48 hours for a full refund. This can only be done by contacting us directly either by emailing or calling 01244 380 280 and asking to speak to the Act for Wildlife team. After this time no refunds will be accepted for any one-off donations processed.

If you wish to cancel a direct debit at any time please email us at and contact your own bank separately to confirm the cancellation.

How can I get a refund for a donation I’ve made through the Chester Zoo or Act for Wildilfe Just Giving page?

Just Giving can’t refund donations without permission from the charity you’ve given to. This is because donations are automatically transferred to each charity.

If you would like a refund, please email us directly at and explain that you’d like a refund. We will be very happy to refund donations made in error, or if you’ve just changed your mind.

We will then email Once Just Giving receive our email they will then process your refund and you’ll receive the funds back into the account used within 5 – 10 working days.

Text to Donate

Our text to donate option is supported by JustGiving. Because Chester Zoo pays for all our overheads, including any JustGiving fees, 100% of your donation goes to wildlife conservation.

You can view JustGiving’s terms of service here. Please look for the section entitled ‘JustTextGiving’.

Want to find out more?

Visit the Support Us section of the Chester Zoo website to find more about how we fundraise, what we fundraise for and how you can get involved. You’ll also find out how you can get in touch with us if you have ideas, comments or complaints about our fundraising that you’d like to tell us about.